Delete Your Cozi Account

1. Purpose of This Page

This public page allows a user to request deletion of an account for Cozi - Video Chat & Date and data associated with that account. Cozi is published on Google Play under the developer name DAF Consult and operated by DAF Consulting Group LLC.

You may use the in-app path or the email path below. You do not need to reinstall or regain access to the app to submit an email request.

2. Method One: Delete Within Cozi

Processing begins after valid verification and final confirmation. If labels change in a later version, look for “Delete Account” in the profile, account, privacy, or security settings.

3. Method Two: Request Deletion by Email

If you cannot sign in or cannot reach the in-app deletion control, send a request from the email address linked to the account where possible.

Send a Cozi deletion request

Use the subject line:

Cozi Account Deletion Request - [Your User ID]

Include only the information reasonably necessary to locate and verify the account:

• your Cozi User ID or profile ID;
• the email address or phone number associated with the account, if applicable;
• your approximate last successful login date; and
• a screenshot of your profile page, if available, with unrelated sensitive information redacted.

Do not send your password, complete payment-card details, government identification number, or suspected illegal content. We may request limited additional information when reasonably necessary to prevent unauthorized deletion.

4. Processing Time

• In-app request: the workflow begins immediately after verification and confirmation.
• Email request: we generally verify and process a complete request within 3–5 business days.

Processing may take longer where permitted by law because identity cannot be verified, a valid safety or legal preservation duty applies, a security investigation is active, or removal from isolated backups follows a controlled cycle. We will comply with mandatory response deadlines.

5. Data Covered by Deletion

Subject to the limited exceptions below, deletion covers personal data associated with the account in our active systems, including:

• account credentials, profile information, preferences, and settings;
• messages, uploaded media, and other User Content remaining under our control;
• device, usage, and advertising data linked to the account;
• support information not needed for an ongoing safety, fraud, dispute, or legal purpose; and
• account-bound balances, virtual items, and digital entitlements not independently required to be retained.

Deletion cannot remove a copy that another user independently saved or lawfully retained, information disclosed to an independent third party at your direction, or data already de-identified so that it no longer reasonably identifies you.

6. Limited Retention

We may retain only information reasonably necessary for a lawful purpose, including:

• transaction, tax, accounting, chargeback, and refund records for the legally required period, which may be up to seven years in some jurisdictions;
• fraud-prevention, security, abuse, child-safety, enforcement, and dispute records for the period reasonably needed to protect users and the Service;
• information subject to valid legal process, litigation hold, or mandatory reporting duty;
• isolated backup copies until overwritten under the applicable backup schedule; and
• aggregated or de-identified information that no longer reasonably identifies you.

Retained data is access-restricted and is not used for unrelated advertising or ordinary personalization.

7. Google Play Purchases and Subscriptions

Deleting a Cozi account does not automatically reverse or refund a completed Google Play purchase. It may permanently remove access to unused account-bound credits or digital items. Refund eligibility is governed by Google Play rules, applicable law, and the purchase terms shown before payment.

If a purchase is expressly identified as a recurring subscription, deleting Cozi or the Cozi account may not cancel billing managed separately by Google Play. Cancel the subscription in Google Play before deleting your account. Non-recurring purchases do not automatically renew unless the purchase screen expressly says otherwise.

8. Cancel a Pending Email Request

If an email request is still pending, reply to the same email thread with the subject Cancel Cozi Account Deletion Request. We will try to stop processing, but we cannot restore an account after deletion is completed.

9. Related Policies

• Cozi Privacy Policy
• Cozi Terms of Use
• Cozi Child Safety Policy

10. Contact